Authentic Products Policy

We believe online shopping is a business of optimism, and in that spirit, we will continue to grow and evolve. We also believe Nigerians deserve to shop online with confidence and peace of mind. In order to achieve that, we have committed to delivering nothing but quality products and best possible shopping experience and to improving it every day.

All items offered for sale on Justfones.ng are authentic with a manufacturers warranty. Just Fones does NOT sell inauthentic/fake products, including any item(s) that have been manufactured, replicated, refurbished or reproduced without authorisation. All items bearing a company's official brand name or logo must have been lawfully made by, for, or with the consent of that company, otherwise, it is in violation of our Authentic products policy.

If a customer receives an item(s) confirmed to be inauthentic/fake, the customer will be FULLY refunded within 24 hours and the customer also gets to KEEP the item(s), It is our responsibility to source and sell only authentic products. We take online shopping in Nigeria very seriously and this includes product authenticity because we know that our customers trust that they are buying authentic products when they shop on Justfones.ng. It's our job to provide an online store deserving of trust and this is why we stand behind ALL products sold on our website with this policy.

We encourage customers who believe inauthentic/fake products have been sold to him/her to notify us by emailing authenticpolicy@justfones.ng or Call 08028881115. We'll investigate the situation and take appropriate action.

Warranty Policy

All mobile devices(Phones, tablets, laptops, smartwatches & earbuds) sold on our website/stores are eligible for a 6-month, 12-month, or 24-month extended manufacturer warranty. The warranty is effective from the date of purchase and Warranty coverage includes manufacturer defects, software issues, and damages not caused by the user.

NOTE: Warranty duration can be found in the product specification row of all product pages.

NOTE: All Apple and Samsung phones/tablets sold on our website/stores are covered by a 1 Year or 2 year warranty. Mobile devices from other brands such as OnePlus, Google, Huawei, Nothing, ZTE, Infinix, Tecno, Nokia, Oppo, Vivo, and Xiaomi come with a 1-year warranty.

NOTE: 1-Year Warranty terms ( International )

• For Samsung mobile devices, please get in touch with us for warranty claims.
• Please get in touch with us for warranty claims for mobile devices from brands such as OnePlus, Google, Huawei, Nothing, and ZTE.
• Please contact respective service centers directly for warranty claims for mobile devices from brands such as Infinix, Tecno, Nokia, Oppo, Vivo, and Xiaomi.
• For Apple mobile devices, please contact Apple directly for warranty claims.

NOTE: 2 Years Warranty terms (Nigeria )

• For Samsung mobile devices, please contact Samsung Care Nigeria directly for warranty claims.
• For Apple mobile devices;  Free six (6) months of screen or water damage protection. Please get in touch with us for warranty claims.

Exceptions

There are certain scenarios where it is difficult for us to support warranty claims;

• Warranty requests are made outside the specified time frame.
• Damages due to misuse of the product.
• Any damages which are not covered under the manufacturer's warranty.

NOTE

• Screen issues are not covered by warranty.
• Water/liquid damages are not covered by warranty.
• Electrical surge issues are not covered by warranty.
• Warranty is void if repair OR part replacement is carried out without the consent of Just Fones.

Just Fones reserves the right to change the terms and conditions and the policies stated above at any time without prior notice.

Technology changes, shopping changes. Our commitment to a happy customer will not!

Thank you for shopping with us and for trusting us!