is it necessary to have a Justfones.ng account to shop?
No, but registering makes it easy for you to view and update your account and orders at any time. "My Account" gives you complete control over your transactions at Justfones.ng You can;
• Manage/edit all your personal data like address, phone numbers, email and other personal data.
• Change your password.
• Become an affiliate.
How do I place an order?
Once you have found your preferred product, just follow the steps below:
• Select a preferred colour by clicking on the dropdown menu that shows your preferred colour and then clicks on ‘Add to cart, to add this product into your cart.
• You see a message in green saying your item has been added to your shopping cart.
• Click on the ‘proceed to checkout’ tab to complete your order process.
At checkout, you will need to choose either to checkout as a guest or register
• If you click register and checkout or checkout as a guest, you will need to fill in your personal details and shipping address if you are a new customer.
• Click on your preferred payment option before clicking the ‘Place Order button
Do you sell refurbished/fairly used products?
At Justfones.ng we sell only brand new phones excerpt otherwise stated.
SHIPPING AND DELIVERY;
Do you deliver outside Lagos?
Justfones.ng delivers anywhere within Nigeria, this is possible by a good business partnership with our courier service companies.
What is your estimated delivery time?
Lagos state within 24 hours after confirming the order, other states 1-3 business days.
OUR PROMISE! 72 Hours Nationwide Delivery Guaranteed (Applies To Paid Orders Only).
How much do you charge for delivery?
There is free delivery in Lagos state for orders with the amount above N100,000 (One hundred thousand naira only) and N1,000 (One thousand naira only) for orders with the amount below N100,000. Southern states, a flat rate of N3,500 (Three thousand five hundred naira only) and Northern states, a flat rate of N4,500 (Four thousand five hundred naira only)
PAYMENT
How do I pay for bought goods?
Justfones.ng has three payment options you can choose from:
•Pay on Delivery.
•Webpay via local Mastercard, VISA and Interswitch Verve cards from anywhere.
•Bank transfer from any bank in the country. When you place your order on our website, these options are displayed and you can choose a suitable option for you.
What guarantees my card details safety if I pay online?
Justfones.ng and our trusted payment processor Paystack, use SSL(secure socket layer) to secure your payment by encrypting your payment card details making your shopping experience safe. Learn how we protect your personal data.
RETURNS
Do you have a return policy?
Yes, we do.
At Justfones.ng, We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well. Read our full return policies.
I received the wrong item?
We are so sorry that happened, we will endeavour to rectify the problem as soon as possible.
Return of a wrong item will only be looked into if it is reported within our 7 days policy.
Just go through our easy self-service return process(Via My Account) to request a return.
How will I receive my refund?
We refund the full cost of eligible purchases by transferring the entire amount to your bank account after an item is retrieved.
We do not give cash refunds.
REPAIRS
Do you do repairs?
Justfones.ng is always here to help you and we try to make sure you are happy as our customer for this reason we have qualified phone engineers who will help you from understanding your phone to fixing it if it should develop a fault, for a fee.