Welcome to Just Fones

Justfones.ng (RC NO:1234633) is Nigeria’s online retail store offering warranty phones, tablets, computers, electronics, games, consoles, and accessories.

Our Vision

To be Nigeria's most customer-centric retail company

Our mission

At Just Fones, our mission is to provide our customers with authentic, innovative, and reliable consumer electronic products at affordable prices. We are dedicated to offering a seamless shopping experience by combining exceptional customer service, a wide range of mobile phones, computers, accessories, and consumer electronics, and trusted after-sales support. Our goal is to be the preferred destination for technology enthusiasts, delivering convenience, value, and satisfaction while contributing to the growth and development of Nigeria’s tech-savvy community. Through continuous improvement and a commitment to excellence, we aim to empower our customers with the best of technology, enhancing their lives and businesses.

Quality Policy

Just Fones’ Quality Policy is strongly driven by a set of core management principles and behaviors that ensure our commitment to delivering the best quality products and services. These guiding principles are fundamental to our continuous growth, customer satisfaction, and operational excellence:

1. Commitment to Quality, Cost, and Schedule: We are dedicated to achieving our commitments regarding quality, cost, and schedule. We ensure that we meet or exceed our customers’ expectations while delivering products and services on time and within budget.
2. Continual Improvement and Innovation: We actively drive continual improvement and innovation throughout the organization. This is accomplished through the use of efficient business processes, well-defined performance metrics, the application of best practices, and feedback gathered from customer surveys.
3. Research and Preventive Practices: We focus on the systematic research and application of best preventive practices at all levels of our operations. Reliable risk management processes are embedded in our daily practices to ensure consistent product quality and service excellence.
4. Staff Competency, Empowerment, and Accountability: We are committed to the development of our staff’s competencies, creativity, and accountability. Through tailored development programs and strong management involvement, we empower our employees to take ownership of their roles and contribute to the overall success of the company.
5. Mutually valuable Relationships: We aim to build and nurture long-term, mutually beneficial relationships with our customers. This is achieved by understanding their needs and ensuring a foundation of trust and collaboration.

Health and Safety Policy

At Just Fones, we are committed to providing a safe and healthy working environment for all our employees, customers, and visitors. The safety and well-being of all individuals within our premises are of utmost importance, and we are dedicated to ensuring that our operations comply with all relevant health and safety legislation, guidelines, and industry standards.

Objectives:

1. Protect the Health and Safety of Employees, Customers, and Visitors: We aim to eliminate or control workplace hazards, ensuring that all employees, customers, and visitors are protected from risks and injuries related to the retail and after-sales support services of electronic products, including mobile phones, computers, accessories, consumer electronics, and general merchandising.
2. Compliance with Health and Safety Legislation: We are fully committed to complying with local, regional, and national health and safety laws, regulations, and industry best practices. We continually monitor and adapt our practices to maintain compliance with all legal obligations.
3. Risk Assessment and Hazard Control: We conduct regular risk assessments to identify potential hazards associated with our operations, such as electrical equipment, store layout, manual handling, and other activities. Based on these assessments, we implement necessary controls to mitigate risks, ensuring a safe environment for both staff and customers.

4. Employee Training and Awareness: We provide regular training for all employees to ensure they are fully aware of health and safety practices, emergency procedures, and the proper handling of equipment. This includes training on fire safety, first aid, emergency evacuations, and safe working procedures.

5. Preventive Measures and Continuous Improvement: We implement preventive measures to avoid accidents, injuries, and health issues. This includes proper storage and handling of electronic goods, ensuring electrical equipment is well-maintained, and maintaining clean, clutter-free environments. We are committed to continually improving our health and safety practices based on feedback and incidents.

6. Clear Communication of Safety Procedures: All health and safety information, including policies, emergency procedures, and accident reporting systems, will be clearly communicated to all employees and displayed prominently in the workplace. Customers will also be informed of any safety guidelines related to their in-store experience.

7. Emergency Preparedness: We are prepared for emergencies, including medical incidents, fires, and evacuations. We ensure that all employees are trained in emergency procedures, first aid, and fire safety, and that clear emergency exits are maintained. Emergency drills will be conducted regularly to ensure readiness.

8. Health and Safety Responsibilities:

•Management Responsibilities: management is responsible for overseeing the overall health and safety management system, ensuring compliance, allocating resources, and maintaining an active role in safety culture promotion.

•Employee Responsibilities: All employees are required to adhere to health and safety policies and procedures, report potential hazards, and contribute to maintaining a safe working environment.

•Customer Responsibilities: Customers should follow safety instructions when in-store, especially around the handling of products and in case of emergency evacuations.

Commitment to Continual Improvement:

We will regularly review our health and safety practices, procedures, and training programs to ensure they are effective and up to date. Our goal is to foster a proactive culture of safety where everyone contributes to minimizing risk, preventing accidents, and creating a healthier, safer environment for all.